Reference

Privacy Policy: How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

Account data encryptionPayment activity logsSupport chat recordsDevice session tokensWithdrawal verification
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ok lv Privacy Policy: How We Handle Your Information

Contact Us About Your Privacy

If you want to review the data we hold, request deletion, or ask how we use your information, reach us through any of these channels. We aim to respond within forty-eight hours and will walk you through the steps to update or remove your details.

Team online

Live Chat

Open the chat icon in the account menu and ask to speak with a privacy officer. We can pull up your data summary on the spot and explain what each field means for your wallet and gameplay history.

Email Support

Send your request to our support address with your registered mobile number. We will verify your identity, then send a secure link where you can review or download your account data in a readable format.

Account Settings

Log in, tap the profile icon, then Privacy Centre. You will see toggles for marketing messages, session tracking, and data-sharing preferences. Changes save instantly and apply across all devices you use to access ok lv.

How We Protect Your Information

We encrypt payment data, session tokens and passwords with industry-standard protocols. Account activity logs are stored on secure servers with access limited to authorised staff. Cookie data expires when you log out or after thirty days of inactivity. You control what we collect by adjusting privacy toggles in your account settings, and you can request a full export or deletion at any time.

Encrypted Wallet Links

Your bKash, Nagad and Rocket credentials are encrypted before they reach our servers, and we never store your PIN or OTP. Each deposit request generates a one-time token that expires after five minutes if unused.

Session Security

We track device type and location to spot unusual sign-ins. If we see a login from a new city or browser, we send an OTP to your registered mobile before allowing access to your wallet or withdrawal queue.

Data Retention Limits

Transaction records stay on file for five years to meet financial reporting requirements. Chat transcripts and gameplay logs are archived after two years. You can request early deletion if your account is closed and no disputes are pending.

Your Rights

You have the right to view, correct, export or delete the data we hold. Contact support with your mobile number, confirm your identity through OTP, and we will process your request within five business days.

Privacy Policy Questions

We ask for your mobile number, a password, date of birth for age verification, and payment details to link bKash, Nagad or Rocket. We log device type and IP address to detect unusual sign-ins and keep your wallet secure.

We share transaction data only with the payment processor handling your deposit or withdrawal, and only for the time needed to complete that transfer. We do not sell or rent your details to marketing companies or third-party platforms.

Transaction logs are archived for five years to meet financial reporting requirements. Chat transcripts and gameplay history are kept for two years. You can request early deletion if your account is closed and no disputes remain open.

Yes. Log in, go to Privacy Centre in account settings, and tap Request Data Export. We will send a secure download link to your registered mobile within forty-eight hours, covering transactions, session logs and support chats.

Contact support through live chat or email with your mobile number. We will verify your identity via OTP, close your account, and delete your data within five business days. Transaction records required by law stay archived but are no longer linked to your profile.

We use session cookies to keep you logged in as you move between the sportsbook, live tables and slot lobby, and analytics cookies to measure page load times. You can disable non-essential cookies in your browser, though that will log you out after each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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