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Know the Rules Before You Play

These terms set out what you agree to when you open and use your ok lv account — covering deposits through bKash, Nagad, and Rocket, account access, and how we handle disputes.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction rules applyOne account per personFull terms govern all use
ok lv Know the Rules Before You Play
TERMS SUPPORT CHANNELS

Reach Us on a Terms Question

If any clause in these terms is unclear, or you need to raise a terms-related concern about your account, our support team handles those requests directly. Responses to account and terms queries are handled in order of receipt, and you can follow up through the same channel if you have not heard back.

Team online

Live Chat

Start a live chat from your account dashboard for terms clarifications or account disputes. Our team reviews these during staffed hours.

Email Support

Send detailed terms or eligibility queries to our support email. Include your registered account number so we can locate your record quickly.

Help Centre

Our help centre carries the current version of these terms alongside step-by-step account guides. Check there first for standard questions about wallet rules.

HOW WE HANDLE YOUR ACCOUNT

Security, Retention and Your Rights

We take the integrity of your account data seriously. Your personal and financial information is stored with access controls that limit who can view it internally, and we do not share it with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. If you want to review, correct, or request deletion of the data we hold, contact support in writing — we will respond and confirm the action taken.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of what we hold.

Account Security

Two-step verification is available on your account. Enable it under security settings. If you suspect unauthorised access, contact support immediately and we will freeze the account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser, though some features may not work without session cookies.

Requesting Changes

To update your registered mobile number, wallet details, or contact information, submit a verified request through support. Changes to payment details require identity confirmation before they take effect.

Common Questions About Our Terms

These are the questions we get most often about account terms, eligibility, and how the rules apply to your ok lv wallet and betting activity.

These terms apply to anyone who opens or uses an ok lv account. Access and eligibility depend on your local law and the regions we currently support — check your local regulations before opening an account.

We publish updates to these terms on this page. Continuing to use your account after a change is posted counts as your acceptance. We aim to flag significant changes, but the posted version always applies.

A breach can lead to account suspension or permanent closure depending on the nature of the breach. Funds in the account wallet are handled according to the dispute process outlined in the full terms.

Contact support through live chat or email within 48 hours of the transaction. Provide your account number and the bKash, Nagad, or Rocket reference number. We investigate and respond in writing.

The same account terms govern all payment methods. Rules specific to bKash, Nagad, and Rocket — such as transfer confirmation steps — are covered in the payments section of these terms.

Submit a written closure request through support. We process it, confirm any outstanding wallet balance, and complete the account closure within the timeframe set out in the terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.